Pinesoft - Developing Software and Systems that Support Business Growth
Our Clients
Our clients come from a wide range of industries with a diverse range of problems. Whether simple or complex in scope, the projects our clients ask us to work with them on will give them a significant competitive edge. Indeed many clients come to us with specific problems to do just that.
To us clients represent great relationships, great value and the ultimate seal of approval.
To many of our clients we are and have been their best kept secret.
As a matter of integrity, we offer strict non-disclosure agreements.
However our clients are always happy to discuss their working relationship and the remarkable results they have achieved by working with Pinesoft.
Recently, clients who have benefited from the Pinesoft approach include: DX Business Direct, DHL Global Mail,
DX Secure Mail Services, Japan Satellite TV, Swiss Post (International) UK and Bentley Walker.
Some of our software development clients:
DX Business Direct
“With this system in place all our revenue goes straight to the bottom line. Pinesoft created the systems which enabled us to take the UK’s only 100 percent intelligent drop-box network to market, and enhance our profitability astronomically. The day the SoftLocker system became operational was the day from which we no longer required any incremental expenditure to generate incremental profit.”
Timothy Houston, Managing Director - Global Licensing Division, Business Direct
DX Business Direct came to us with a totally new business model. Pinesoft designed the entire system from scratch, including the central software, the internal software of the physical product, the scanning and reporting software and most importantly the ability to integrate, seamlessly, the other business models as the business and thus the system evolved and expanded.
As a result, the company now enjoys a hugely commercially successful, innovative business model, the systems structure of which Pinesoft created, implemented and continues to support.
>> Download case study (PDF)
DHL Global Mail
“Pinesoft sent in a team that moved swiftly to get us up to speed, whilst undertaking the core developments to put in place an evolutionary system that would enable our capabilities to adapt to the growing demands of the Royal Mail and the growing business of our customers.”
Fatih Abu-Median, DHL’s IT Manager (Projects)
Following on from the deregulation of the UK mail delivery market, DHL seized an enormous business opportunity to expand its traditional delivery business (to offer daily deliveries to each of the millions of addresses in the UK) using the Royal Mail’s delivery network - process known as Downstream Access.
With a reputation for in-depth knowledge of the logistics industry, Pinesoft is best placed to rapidly provide, implement and support the systems critical to success.
>> Download case study (PDF)
DX Secure Mail Services
“This is a truly collaborative partnership. Pinesoft are constantly coming up with new developments and new and faster ways of doing things. They know our business as well as we do. The real benefits to us come in both cost and operational efficiencies. In more ways than one, Pinesoft pay for themselves; they’ve ensured that we have never lost a day of service through IT issues.”
Paul Davies, Director of IT at SMS
Passports, Visas, Credit Cards, Tickets, and Sensitive Documentation - everything SMS handles is important.
A company delivering far in excess of 25 million secure packages annually, can expect an extremely high volume of recipient and sender enquiries - even when everything goes to plan.
SMS uses a unique system designed and supported by Pinesoft.
>> Download case study (PDF)
Bentley Walker Satellite Internet Solutions
“Pinesoft created a bespoke customer management and billing system for our ISP business distributing internet connectivity over satellite. We have run our business on this software for a number of years now, and our business model has changed considerably over that time. Pinesoft have always responded to our changing business with a system that suits our requirements entirely.
The level of automation within the system allows us to accurately bill our customers, and enable our workflow processes with almost no manual intervention. In addition it handles the considerable data required to ensure our engineers can keep our customers systems operational.
We have a stable and efficient piece of software that meets our requirements exactly, and has repaid the investment in it many times over, delivered by a company who inspire our confidence.”
Mr Anthony Walker, CEO , Bentley Walker UK
As a major provider of satellite internet and broadband packages the subscriber interface is vital to Bentley Walker’s reputation. They turned to Pinesoft to create their customer management and billing system and the Pinesoft teams created a strong, adaptive, scalable solution that has grown with Bentley Walker. It’s been a mutually inspiring relationship made for successful growth.
>> Download case study (coming soon)
Some of our IT clients:
Japan Satellite TV
“We have a long standing relationship with Pinesoft, who understand our business and are always ready and available to assist. Their rapid response, input and knowledge is invaluable and the solutions they provide are delivered with a refreshingly human touch.”
Sayaka Takasaki, Sales & Marketing Manager, JSTV
JSTV broadcasts a variety of Japanese TV programmes and advertising 24 hours per day, serving subscribers in Europe and the Middle East. These channels are both encrypted and free to air. Pinesoft have a twelve year association working with JSTV, first creating their Customer Management software application, which links to their broadcast network to activate and deactivate set top box viewing cards. This application was further enhanced with online credit / debit card authorisation software, linking to Barclays Merchant Services and Japanese banks.
Most recently, due to JSTV processing card payments, a need has arisen to become PCI (Payment Card Industries) compliant. This has involved software and system infrastructure changes as JSTV work towards successfully completing the PCI Self-Assessment Questionnaire.
>> Download JSTV PCI compliance case study (coming soon)
Swiss Post (International) UK
“Our recent relocation was managed from an IT perspective by Pinesoft. Their attention to detail ensured the transition was smooth, deadlines were met and Swiss Post experienced zero downtime as a result. Pinesoft recommends effective solutions to business problems and has helped Swiss Post reduce our overall costs.”
Paul Taylor, CEO, Swiss Post (International) UK
Swiss Post International UK (SPI UK) was established in 1997 as a wholly owned subsidiary of Swiss Post International. Operating exclusively within the wholesale market, SPI UK provides an excellent range of products and services designed for large postal consolidators as well as small mailing houses.
Previously Swiss Post International UK (SPI UK) had offices / warehouses in Colnbrook and on the Heathrow perimeter, these two distinct locations are being consolidated to a single site near Heathrow. The old Heathrow warehouse moved in August 2009, the Colnbrook offices and warehouse will relocate in February 2010. From an IT perspective, Pinesoft are project managing this relocation for Swiss Post International UK (SPI UK).
>> Download Swiss Post International UK (SPI UK) relocation case study (coming soon)
DX Business Direct
“Pinesoft put in the backbone of our entire delivery network and, ever since, they’ve maintained our infrastructure and have really been instrumental in helping grow our business. Basically, they’re our IT department and business planning all rolled into one.”
Steve Robinson, Business IT Manager, Business Direct
Pinesoft’s relationship with Business Direct has been characterised by smart investment and smart use of time; making their money go further through server consolidation and virtualisation and making sure no downtime is imposed on the business.
As new customers adopt the ParcelXchange field delivery model, created through Pinesoft’s Express Software Development they are set up on the existing infrastructure utilising VMware technology.
Business Direct’s off-site hosted server infrastructure is securely accessed via VPNs from multiple locations in the UK, Europe and around the world.
As they open in new territories, their investment is as close to zero as it’s possible to be.
It was through our track record of putting innovative support packages together, and our notable expertise in hosting solutions, that Pinesoft were able to apply pure logic to a logistics solution for Business Direct.
>> Download PDF case study
Selecture (Global Consulting & Technology Recruitment Organisation)
“Pinesoft have always been there for us and keep our systems running smoothly and our applicant/client information safe. Their very likeable, trustworthy and highly professional teams also recently re-located us in what seemed like seconds with minimal systems downtime which is vital to our business.”
Gareth Jones, Principal Consultant, Selecture Global Recruitment
Recently re-located by Pinesoft’s teams, Selecture Global is a leading global recruitment consultancy so it’s vital that their IT infrastructure is solid, secure and very stable. Pinesoft provide managed support services and hosting, covering all aspects of their IT and ensure that their highly confidential data remains exactly that: confidential.
>> Download case study (coming soon)